London has thousands of underground and multi-storey car parks, under shopping centres, hospitals, stations, office blocks and new flats, and almost none of them let a recovery truck in. If your car has broken down below the height barrier, we’ll bring it up to where the truck can reach it.
How it works
- We check access first. Send us the car park’s name, the height limit, and the level and bay the car is on. Photos of the ramp help us plan.
- We try the simple fix. If it’s a flat battery, we carry a booster pack down to the car. If it starts, you can drive out yourself.
- If it won’t start, we move it. With the wheels turning and the steering free, we can usually roll the car to the bottom of the ramp. If the wheels are locked, we put it on skates.
- We winch it up. The truck parks at the top of the ramp or on the street, and the winch brings the car up the ramp and onto the bed in one smooth pull.
Car parks we work in
- Shopping centres, such as Westfield London at White City, Westfield Stratford City and Brent Cross
- Hospitals and stations, where the car park is busy around the clock
- Airports: Heathrow and London City short and long stay car parks
- Residential blocks and offices, behind gates and shutters, from Canary Wharf to Battersea
- Council multi-storeys in town centres across all 32 boroughs
Things that make it quicker
- Pay for your parking before we arrive, or ask the attendant how to get the exit barrier raised for a broken-down car
- Tell the car park staff or control room that your car has broken down and recovery is on the way
- If you’re not with the car, make sure we can get to it: keys, a gate fob or someone on site
Electric cars in car parks
Electric cars on a charging bay, or with a flat 12-volt battery, may need to go into transport mode before they’ll roll. If there’s no power to do that, we use skates. See electric car recovery.